We strive to ensure that our return policy is the best and fairest among all card stores. If you have any questions or suggestions, please feel free to email us.
Contact us: contact@tccplayingcard.com
We hope every customer loves our products, but we understand that there may be situations where you need to return an item. Please follow these steps:
- Please email us at contact@tccplayingcard.com to confirm the return and ensure the product you wish to return is in its original condition. Our team will respond within 48 hours (usually sooner).
- Please package the product you are returning carefully, ensuring it is in perfect condition and in its original packaging. We are not responsible for any damage that occurs during shipping, so make sure all items are well-packaged.
- After sending the package back to us, please provide us with the tracking number promptly so we can track the package. Note that we are not responsible for items lost during transit.
Once we receive your package, it usually takes 48 hours to process. After confirming the product is correct, we will issue a refund to your original payment method. The refund should appear within two weeks, but the exact timing depends on your payment method.
Unless the product is defective, you must pay the shipping costs for returning the item. Additionally, when we issue a refund, we will deduct the actual shipping costs incurred for sending the product to you.
You can contact us within 7 days to arrange a return (starting from the delivery date shown by the courier company).
These terms are subject to change at any time without further notice.
The above information was updated on July 11, 2024. If you have any questions or suggestions regarding our terms, please feel free to email us.
Contact us: contact@tccplayingcard.com